Frequently asked questions

Who should pay the new tourism tax?

Visitax is a tourism tax collected by the state of Quintana Roo, Mexico, and applicable to each foreign visitor. The new tax is mandatory as of April 2021 and applies to only those who intend to visit the State on tourism.

This fee will be collected by the State of Quintana Roo’s Tax Administration to fund the reactivation of the tourist sector in the Mexican Caribbean.

Do children need to pay for Visitax?

Visitax is mandatory for all tourists despite their age.

How long does it take to pay and get the payment confirmation for the Visitax?

The process of applying and paying the tourism tax takes no more than 5 minutes. All you will need is a valid passport and E-mail address, and a credit card or Paypal account. You will receive the payment confirmation within the next several minutes to the provided e-mail.

Do I need a print copy of the Visitax?

Although the payment confirmation will be sent to the e-mail provided when applying, it’s always a good idea to keep a printed copy among the travel documents too. You may have to show proof of payment for each traveler in your group before boarding your flight back, and before going through security.

Remember, the new payment is mandatory for all foreign tourists, so consider everyone eligible in your family. In case you have not been able to pay or print Quintana Roo’s state tourism tax, assistance will be given in place, at that moment.

Can I pay the Mexico Visitax upon arrival in Cancun?

Tourists can pay the new Visitax prior traveling, upon arrival, or even before flying back home. The first two can be done online. The third option is possible at the Cancun airport only. It is however recommended to pay your Visitax online, so you can avoid queuing at the airport.

This way, you will also minimize the risk of missing your flight. You can pay online with a credit card or PayPal, or in cash at the Cancun or Cozumel airport.

Do you need to be vaccinated against Covid 19 to visit Mexico?

No. Mexican authorities do not request proof for vaccination from the travelers.
However, keep in mind that depending on the state you are about to visit, local restrictions may be implemented.

For example, the state of Quintana Roo has established limitation of movements, shorter business hours, and quota for using public transportation.

Do you need a PCR test to visit Mexico?

No. No PCR test nor any other Covid-19 related test is needed to enter Mexico.
Please, note that Mexico has set a national stoplight system: red, orange, yellow, and green with red – the regions with maximum restrictions and green with none.

As of June 9, the states of Oaxaca and Mexico City are listed in green, while Quintana Roo and Baja California are in the orange zone.

Do you have to quarantine when visiting Mexico?

No. There is no quarantine requirement for Mexico’s visitors.
However, bear in mind that with the dynamic Covid-19 situation, the regulations too can change.

Although quarantine is not necessary for those entering the country, many of the travelers will have to present a negative PCR test made at least 72 hours upon returning in order to skip quarantines in their home countries. This is why many hotels, as well as airports, offer PCR / NAAT or antigen tests for current infection.

NOTICE TO OUR USERS

Our users must know that we are a website managed by a private company. We are not to be associated with any government agency or body. The purpose of our website is to offer comprehensive service and customer support to everyone applying via our platform and to declare our independent status.

The service fee

We charge USD 68 for every Visitax document, requested on visitax.us. This service fee includes the MXN 271 (around USD 18) collected by the Mexican state. Our users must know that they can apply directly with the state Mexican website managed by Servicio de Administración Tributaria de Quintana Roo at www.visitax.gob.mx/sitio/ where the service fee is around USD 18 (MXN 271).

Our customer support team is available 24/7 and will assist you in completing the questionnaire; receiving the Barcode; retrieving lost payment confirmation, or any other help you might need.

All you need to pay the Quintana Roo visiting tax is a valid email address and a credit card. You will receive the payment confirmation together with a Barcode to present to the authorities. Keep a print copy of your travel documents for a faster checkout at Mexico’s ports of entry.

Remember: If you are traveling to Mexico’s Quintana Roo state as a tourist you need to pay a tourism tax. The single-charged tax is valid for the whole period of stay. You will receive the payment approval along with a Barcode to be presented at the ports of entry authorities. To see the Spanish version of this page visit this link

Easy and fast, the online questionnaire will take less than 5 minutes to complete. All you need is a valid passport, a credit card, and an email address. If you need assistance or have any questions, our customer support team will be happy to help!